Quicker, Faster…Better?: The Self-Serve Checkout Catastrophe.
One of the latest waves of convenience in the retail world is self-serve checkout.
Conceptually, these are the exact same counters that cashiers operate, only without the cashier (job creation at its

quickly and conveniently making your checkout experience longer and more frustrating.
finest).
The customer then scans, swipes, and bags his or her own way right out of the store, supposedly quicker than if a trained professional with a foreknowledge of the system and codes would be able to. For every child who fantasized about becoming a cashier, but just didn’t have the resume to crack the Wal-Mart starting line-up, your dreams are finally within your grasp.
Now, as great of a time and cost saving idea this appears to be, my experiences have generally been a combination of items not scanning, items scanning but not recognizing the item code, having to find a clerk, clerk calling for a price check, getting the clerk to punch in the code, card errors, and generally having to call staff over to help, while pretty much taking more time than it would to grin and bear the lineup for a cashier.
I swear to you, that this is how my last interaction went at a self-serve, while my friend Jeff bought ONE (1) pack of batteries, with a manager supervising/hovering (wouldn’t this job be better served by taking a few steps to the right, and just manning the machine?) the over the operation:
Me: “ So is this self-serve thing really faster than going through the normal check-out procedure (pointing to 2 or 3 customer-less tills)?”
Manager: “Oh yes, definitely.”
Jeff attempts to scan his item multiple times, and places it on the weigh scale used to identify the item by…err… weight, I guess.
Jeff: “Umm…why isn’t it scanning?”
Manager: “Hold on, let me try.” No success. “Ok, I’m going to have to do this one manually.” Type type type. “Ok, swipe your card.”
Jeff swipes. Card error. He swipes again, another error. A third error occurs and we have to start again. Jeff rescans the item. The machine chooses to believe he wants about 5 of the same item. Void the transaction. Start again. Item on the scale. Code re-typed. Item self bagged, and then transaction finally complete after solving another card issue, all in the time that saw a handful of other customers make their merry way through the other counters, issue free.
As we walked out the doors, the smirk on my face while I made eye contact with the manger and the other staff who had spectated the debacle was all the words I needed to express my thoughts on this latest technology of speed and convenience.
I understand that people want things faster and quicker in our pace quickening culture. I include myself in this category. But this is one situation that:
A) Does not perform its task of speeding up the purchase process.
B) Takes away a job from a person when unemployment is on the rise.
Granted, a cashier position is not the most glorious and sought after position, and I understand that businesses need to cut a few corners to survive sometimes. However, this is one situation where it’s still worth signing that extra pay cheque for someone to do the job efficiently so customers don’t go home and write blogs telling people about the stupid system their store has.

people who continue to put carnival tokens in parking meters, even though the tokens themselves usually cost a quarter a piece to purchase them from the amusement park? Are folks travelling to countries where their home country’s currency is more valuable than the visited country, collecting the coins, bringing them back, and attempting to save a few pennies by depositing the coins in the meter that most closely resemble their domestic coins? Is someone tying a string to a coin, dropping it in for the credit, and then pulling it out again (technically, this wouldn’t be a violation of the warning, as long as a valid coin was used)? 100 Scandia tokens say that all of the above are indeed continuing to take place, somewhere.
feature no other electronic outlets for you to “shop around” for competing products and prices. I’ve been burned on enough products now to know that the amount you do save on their abnormally low product prices just does not justify the means that becomes seeing your purchase break down and decide to no longer operate juuuuust as the warranty expires. Your broken hunk of crap usually ends up trash down at the bottom of the can by the receipt you forgot to keep anyways.
first encounter with hip-hop. She collaborated with rapper T-Pain on a remix of her own song at the CMT Music Awards in June 2009, called “Thug Story.” [
public eye when he heard about the incident at the VMA’s. But while Donald Trump called for a boycott of all things Kanye West, every musician and every news show on TV and radio wrote off Kanye and labeled him as an alcoholic and spotlight nympho, and even The President of the F’n United States of America, Barack Obama, called ‘Ye “a jackass” [
(High Occupancy Vehicle) Lanes, aka carpool lanes. It’s the stupidest idea our local government has come up with in a long time.
A problem once easily fixed by a simple lane change now becomes an 8 block headache if you’re driving alone. Sweet.

into “Old People”? Not just people who are ahead of you in numerical age; I’m talking about the porch chair rocking, cane waving, youth denouncing, old bags that hate everything that isn’t familiar. It’s not all of them (my grandparents have a cell phone, can email, and are some of the nicest folks you’ll ever meet), but it is a startling and unfortunate majority. Is it the progress? Is everything just moving too fast nowadays? Is everything just too loud? Why do we always have to speak up around you then? Are rock n’ roll, and backwards hats really signs of the apocalypse?
Joseph’s? Do they check ID’s at the counter prior to ordering? That’s gotta be a bad business decision, if it’s what’s going on. Somehow I doubt it. Perhaps does it mean that “Joey” is the inventor, and his place “Only” serves seafood? That seems to make more sense. The sign really doesn’t make the true explantation clear. One of these days I’m actually gonna go there and see if they serve me or not.
standard requirements as the Jofa helmet that Gretzky used to wear. Is that the whole payoff? The image? Is it worth holding your arms up like the Karate Kid for extended periods of time, or hunching over on one of those (for lack of a better term) “crotch rockets”? I understand the whole biker subculture thing, and if you’re a legit badass or just love to ride, that’s one thing, but there’s just so many mid-life crises/non badasses out there that I just can’t rationalize the lifestyle change for.

supposed to leave, go home, wash off everything that smells, and then return? Do I have to make a new appointment if I can’t make it back in time for the current one? Will they give me a new one if there’s an opening later in the day? Am I supposed to note that place of business, and subsequently every other establishment in the city with the same set of rules? Should I have a notebook of which to refer to before I get up in the morning to make sure I don’t put anything that smells in case I am going to a scent-free building on that day? What if I forget, and then show up at a known scent-free zone? Will they still admit me? Should I declare my current scents at the front desk? As you can see, these zones create a vortex of important unanswered questions.
zone). You’ve probably gotten more breaks than you realize. I know I’m thankful for the last 2 consecutive warnings I’ve been handed (albeit none of the previous non-warnings though). Being a police officer is a necessary and nearly thankless job. I doubt that I could do it myself. At least do yourselves the favor of breaking the stereotype and not stopping into EVERY donut shop you come in contact with.














SocialVibe